FAQs

How am I assessed for the LOtC Quality Badge ?

Before the practical inspection takes place you may be asked to provide details of how you operate and to provide evidence that you meet the quality indicators. Arrangements will be made for a practical, onsite assessment.

Onsite assessment

Onsite assessments should last no longer than 6 hours, although this may vary according to the provider and complexity of their provision. The purpose of the visit is to review and validate the evidence for meeting each detailed Quality Indicator and, where required offer suggestions on how you can improve to meet any indicators where you are falling short. Assessors will need to satisfy themselves that providers have met all of the Quality Indicators to the required standard

If you:

• have 'met' all the indicators, your assessor will tell you so orally;
• need to provide further evidence', your assessor will tell you which indicators have not been met and will offer suggestions of how to meet them where possible.  Your assessor will give you up to two weeks to provide the evidence necessary to meet these indicators.  If you then meet all of the indicators, your assessor will inform you that you have been successful.
• have 'not yet met all of the indicators', you will need to reapply once you have completed any identified actions

What if I have more than one site ?

A multiple site provider is defined as a provider which directly owns and runs 10 or more different settings.  All the settings are centrally administrated, and quality is managed by the provider's Head Office.  Multiple site providers will apply separately for each site, on a site by site basis.  Inspections will be carried out at each site.  

What will the LOtC Quality Badge look like ?

Once you achieve the LOtC Quality Badge you will receive a certificate via CLOtC’s online portal and access to various versions of the LOtC Quality Badge logo and media pack. CLOtC will be in touch to discuss free promotional opportunities via their social media and website.

Complaints Process 

The LOtC Quality Badge Complaints and Appeals Procedure can be found here.